RETURNS, EXCHANGES & SHIPPING POLICY

Effective Date: 26/03/2025
This policy applies to all purchases made on maltepoodle.com.

1. SHIPPING & DELIVERY

• We ship domestically within the United Kingdom via third-party courier services.
• Average delivery time is 12 business days, but in some cases, delivery may take up to 30 calendar days.
• We are only responsible for dispatching the product on time.
  We are not liable for delays caused by shipping companies, customs processing, or force majeure.

2. RETURN POLICY

• Customers have the right to return an item within 14 calendar days from the date of delivery.
• To be eligible for a return, the product must be:
   Unused
   Undamaged
   In its original packaging
• Returns are not accepted in the following cases:
   Product has been used
   The item is personal or hygiene-related (e.g., pet carriers)
   The legal return period has expired
   The product has been damaged by the customer

3. EXCHANGE POLICY

• Exchanges are only possible after the item has been delivered and inspected.
• Due to automated processing, we cannot cancel or alter orders once they are placed.
• Exchange is subject to product availability.

4. RETURN PROCEDURE

• Once the return is approved, the customer will be informed of the return address.
• Refunds will be processed within 7 business days after receiving and inspecting the returned product.
• If the return is due to customer preference (not our error), return shipping costs are the customer's responsibility.
• If the product is found ineligible for return (used, damaged, late), the refund will not be issued.